Update: It looks like our own David Gewirtz reported something similar last week. The kindle is unlocked, but it locked up (wont respond to touch, turn off, etc.) the screen is stuck on a page I was looking at. If you still can't get your device to work, you can contact Amazon at either /contact-us or by phone at the numbers below:Īre you having issues with your Kindle Fire? If so, comment below. If the above doesn't work, Amazon recommends that you try charging the Kindle Fire longer and then trying the hard reset again. /rebates/&.com252fe-readers252faiwtu-need-remove-lock-screen-kindle-fire-hd-7th. Step 2: Power it back on: Wait until the device has completely turned off, then press the power button to restart your Kindle Fire. Step 1: Hard Reset: Press and hold the power button for 20 seconds and then release. Release the buttons immediately after a logo appears on the screen. So, if you're having a problem with your Kindle Fire (frozen screen, battery issues, trouble downloading content to your Kindle Fire), Amazon recommends that you perform a hard reset.īefore performing the hard reset, make sure to charge your Kindle Fire for approximately 30 minutes. Kindle Fire HDX (3rd Generation), Fire (4th Generation), and Fire HD 10 (7th Generation) devices: Press and hold the 'power' and 'volume up' buttons simultaneously. That said, I received a number of e-mails from people with the issue, and even one from David Ruiz urging me to write about it, if only to get Amazon to take notice of the issue. I'm happy to say that I haven't experienced this, and have owned a couple of Kindle Fires since November 17th. There have been many reports of Kindle Fire devices randomly freezing up, or no longer turning on.
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